Getting Started

SecureTag Prerequisites

• A Shopify Store with SecureTag installed
• NTag-213 NFC tags (amount depending on your store's needs)
• An NFC-Enabled Android or IOS smartphone to tag your items
• SecureTag Mobile App

Why do we need these prerequisites?

• The NFC tags are used to physically tag your items and store information about your orders.
• A smartphone is used to tag your items through our mobile application.

How to Install SecureTag from the Shopify App Store

Steps:

1. Login to the Shopify App Store
2. Navigate to SecureTag's listing or search for SecureTag
3. On the SecureTag app listing page, click Add app.
4. In your Shopify admin, authorize the use of the SecureTag by clicking Install app.

Registering for a SecureTag Account

Now that you have installed SecureTag, you would receive a confirmation email with a link to the app’s registration page. To prevent this confirmation email and other email messages from being caught in spam filters, add contact@betteragesolutions.com to your allowlist.

Steps:

1. Enter your name, company name, and password.
2. Click the register button to complete the registration process.

Support for Multiple Stores

• SecureTag allows you to manage multiple stores with just one account tied to the same email address.
• If you already have an account with SecureTag, you would receive a store confirmation email with a link to confirm that you are the owner of the store instead.

How to Install the SecureTag Android App APK

Steps:

1. Click on the Download Android APK button. If need be, grant your browser storage access to install the file.
2. Once the download is completed, click on open.

3. If an "Install blocked" message appears, select "SETTINGS".

   
4. A message about "Unknown sources" will appear. Select "OK" to proceed.

5. In the settings of your device, enable "Unknown sources" to allow the installation of SecureTag.

   

6. On the installation screen, select "INSTALL".

   

7. Once the app installation is complete, select "OPEN" to start using the SecureTag Android app.

   

Subscription

Subscribing to a plan

SecureTag offers a plan called SecureTag Starter, which charges $9.99 for merchants processing up to 10 tags per month. If you exceed your plan's limit of 10 tags, there will be a usage charge of $0.50 for every additional tag used per month.

Steps:

1. On the subscription page, select the SecureTag Starter plan.
2. In your Shopify admin, approve the recurring charge by SecureTag.
3. Now that you have an active subscription, you're ready to start tagging!

View your subscription details

To view the details of your subscription (E.g Billing Date & Usage), click on settings inside the website’s navigation bar and then subscription on the left navigation panel.

How do you calculate the amount of tags used every month?

SecureTag calculates the amount of tags used per month by counting the number of items that have been tagged through the SecureTag Mobile App for that particular billing period.

Using SecureTag

View unprocessed orders

To view your unprocessed orders, click on the unprocessed orders button on the Processed Orders page.

View processed orders

To view your processed orders, click on the processed orders button on the Orders page.

View order details

To view the details of an order, click on the details button of an order.

Importing an order

An order may have arrived during the installation process, resulting in its exclusion. Hence, you may import an order through this feature.

Steps:

1. To import an order, click on the "Missing an order?" link on the Orders page.
2. On the Import Order page, enter the order's name (E.g #1001) to import the order from Shopify.

Sending your orders for processing

Steps:

1. To send your orders for processing, click on the orders tab on the website’s navigation bar.
2. On the orders page, select the orders you wish to tag before clicking on the send button.

Viewing an item’s tagging status

To view the tagging status of an item, click on the details button of the order where the item originated from.

Verifying the tags

Hold your device against the NFC Tag to read information from the tag. Depending on your device, you may be prompted to open the verification link or you may be redirected to the verification link in your default browser. As an added security measure, you may download an NFC reader app like NFC Tools for Android and iOS to verify that your tag's serial number tallies with the one shown on our verification page.

Store Settings

Manage store settings

To manage your store settings, click on the settings tab on the website’s navigation bar.

Changing your store

If you have multiple stores with SecureTag installed, you may switch between the stores under your management.

Steps:

1. To change your store, click on the stores tab on the left navigation panel.
2. Click on the login button of the store you wish to switch to.

Enabling automation features

Steps:

1. To enable automation features (E.g Sending orders for processing upon arrival), click on the automation tab on the left navigation panel.
2. Click on the enable automation button.

Account

Changing your particulars

Steps:

1. To edit the information provided to us during the registration process, click on the profile tab on the left navigation panel.
2. Enter your new name and company name.
3. When you’re done, click on the save button and your information is updated!

Changing your password

Steps:

1. To change your password, click on the password tab on the left navigation panel.
2. Enter your existing password before entering your new password.
3. When you’re done, click on the save button and your password is updated!

Resetting Two Factor Authentication

Steps:

1. To reset two-factor authentication on your account, click on the reset 2FA button on the 2FA authorization page.
2. Enter the email address of your SecureTag account, name, company name and the stores you own.
3. When you’re done, click on the send button and your request to reset two-factor authentication on your account would be sent successfully.

Resetting your password

Steps:

1. To reset your password, click on the forgot password button on the login page.
2. Enter the email address of your SecureTag account.
3. Click continue.
4. An email would be sent to your email address, with a link to reset your password.
5. Enter your new password, preferably a password that you haven't already used with this account.
6. When you’re done, click on the save button and your password would reset successfully.

Deleting your SecureTag account

Steps:

1. To delete your SecureTag account, simply remove SecureTag from your store.
2. From your Shopify admin, go to Apps.
3. In the row of SecureTag, click Delete.
4. In the message that appears, click Delete.
5. Your account and store information would automatically be deleted once SecureTag is removed from your store.

Frequently Asked Questions